customer service
Customer Service Policy
In fulfilling its mission, unclassed media strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.
The following elements are emphasized in providing public service:
1. unclassed media will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the media user will be the key to all interactions. providers will try to be flexible in meeting listeners needs. Whenever possible, judgment calls will be made in the viewers’ favor.
3. Skilled unclassed media providers will use their knowledge of media resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. The ultimate goal of unclassed media is to meet listeners’ expectations for service while fulfilling the unclassed media’s mission. Any comments are welcome regarding how well those expectations are being met.
Ethics:
All listeners deserve equal consideration and dignity for their requests so we will seek to carry out the mission of unclassed media in a way that provides optimum service to all.
We recognize the confidentiality rights of our listeners. As a result, unclassed media will not reveal the identity of a listener to a third party.
All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another worker for the purpose of answering the question.
Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, unclassed media may direct viewers to sources of consumer information, but they will not recommend products or services.